Transform how you find, engage, and manage contingent workers and services providers to maximize business value.
Drive agility and resilience with a well-managed external workforce
Enable business users to effectively source, engage,and manage external workers and services providers, which account for 42% ofworkforce spend.
Find solutions for your business needs
We’ll show you the best spend management solutions for managing costs and risks.
Find, engage, and manage your global external workforce with market-leading solutions:
Greater visibility and control
Track all external workers and easily monitor activities, assess results, and share intelligence across relevant teams.
Built-in tax and regulatory compliance
Comply with regional and local tax and laborregulations and meet government mandates across 180 countries in 21 languages.
Faster access to qualified candidates
Evaluate candidates ranked by machine learning, schedule interviews, consult labor rates, and use built-in negotiation tools.
Real-time data and analytics
Track results with key metrics and drive better decision-making across the business with robust reporting and analytics.
Improved asset and data security
Automate and track onboarding and offboarding of each flexible worker to mitigate risk and prevent stolen IP and physical assets.
Equippedwith tangible insight from SAP Fieldglass solutions, we can support better decision-making across the business. Ultimately, we help the business get the right skill in the right place through the right channelto get work done.
MartinThomas, Head of Total Workforce Management, Koninklijke Philips N.V.
Collaborative digital workspace for services spend
Operationalize master contracts and SOWs to ensure deliverables comply with terms, milestones, service quality, and budget.
Real-time data and analytics
Use end-to-end intelligence to reach the right balance of service quality, cost, and speed for better business outcomes.
Intuitive, AI-assisted user interface
Customize the solution with self-service tools and reduce complexity with an intuitive interface and AI-enabled functionality.
Built-in tax and labor compliance
Comply with regional and local tax and labor regulations and meet government mandates across 180 countries in 21 languages.
Automated on/offboarding of workers
Automatically create security IDs, access tosystems, and other onboarding tasks. Automate termination of systems access,asset retrieval, and other tasks during offboarding.
Global, standardized records for external workers
See all contact information, work history, tenure, certifications, location and data access, and more instantly in one place.
Compliance with corporate security policies
Assign a security identification number to each external worker and link all historical data in one record to boost security.
Consolidated health and safety records
Confirm and document nonpayroll workers’ compliance with corporate policies in training, certification, licenses, and more.
Automated onboarding and offboarding
Ensure all required external worker onboarding and offboarding processes are completed consistently and on time, every time.
Worldwide worker database
Manage global headcount targets and gain greater control and visibility of every nonpayroll worker in every location.
Two major factors influenced our selection...first, its end-to-end functionality in a single application. And second, its innovative product road map that will evolve with our business in managing an ever-growing external workforce.
Andreas Hettwer, V.P. – Group Procurement
Category Director, Capgemini SE
Flexibledeployment of workers
Assign one or multiple resources from your resource pool or give one resource multiple assignments in any day, week, or month.
Customizableinterface and tailored workflow by category
Simplify the end-to-end process in a single interface with preset job codes, pay rates, and a built-in pay-rules engine.
Compliance and contract management
Standardize onboarding and offboarding, meet certifications and local and regional labor regulations, and verify contractors.
Integrated time tracking and badging
Integrate time processing with a gate pass system and track clock-in and clock-out swipes with major badging systems.
ERP platform integration
Automatically code time-card data against POs, cost centers, and work orders, then generate an invoice in your ERP system.
See how customers are succeeding with SAP Fieldglass solutions
Track metrics, work on the go, and integrate seamlessly with all SAP Fieldglass solutions
SAPFieldglass solutions for external workforce and services procurement share broader capabilities, such as analytics, mobile apps, and platform integration.
Use the analytics capability with SAP Fieldglass solutions to access real-time data and actionable metrics onyour nonpayroll labor.
Use mobile apps with SAP Fieldglass solutions to put externalworkforce efficiency at your fingertips.
Discover how SAP Fieldglass solutions can integrate seamlessly with most major on-premise orcloud-based software platforms.
How agile is your workforce?
Explore three insights that can help procurement and HR leaders plan for and manage an external workforce as a way to help keep their talent supply chain healthy.
See interactive paper
Total Workforce Management
Manage employees and contract labor seamlessly with SAP SuccessFactors and SAP Fieldglass solutions.
Journey to external workforce excellence
Get started with an external workforce or increase the strategic value and ROI of your existing program.
How well is your business managing its external workforce?
Try our free, 12-question assessment to see where your organization stands.
Assessment & Recommendation
Which solutions will benefit you the most?
Pinpoint your business’s strengths, weaknesses, and solutions for holistic external workforce management.
Talent disruption may be here for a while. Are you prepared?
With unprecedented disruption in the labor market today, the need for new workforce strategies has never been greater. Enter the external workforce.
Philips: Ramping Up Production of Critical Healthcare Equipment
Watch the video
Los Alamos National Labs: Scaling external workforce to support rapid growth
PVH: Driving Fashion with Full Visibility into Its External Workforce Resources
Red Hat: Reducing the Cost and Complexity of Managing a Mission-Critical Contingent Workforce
Hear what analysts have to say
Talent Disruption: Strategic Workforce Planning in the Age of Labor Shortages
Dive into this new report fromHarvard Business Review Analytic Servicesto explore how you can create an effective workforce strategy fit for the future.
Looking out: the rise of the external workforce and its impact on internal functions
What is driving the growth of the external workforce? Explore the findings byEconomist Impactin this special report on the external workforce.
The Great Resignation: Strategies to increase workforce resiliency
Traditional workforce strategies strain the supply chain in the midst of the Great Resignation. Discover new strategies to increase workforce resiliency in this e-book from IDC.
Frequently Asked Questions
Browse the list of FAQs below to find answers tocommonly asked questions about our external workforce and vendor managementsystem.
External workforce and services software centralizes the management of a company’s external workers – contractors, freelancers, temps, and outsourced services. The SAP Fieldglass Vendor Management System is a cloud-based software offering that solves a common problem for many global enterprises: how to find, engage, and manage a growing external workforce – both contract or contingent labor and services providers.
A vendor management system is a cloud-basedplatform used to procure and manage temporary, contract, or contingent workers.Most VMS applications integrate with other on-premise or cloud-based enterpriseHR systems. VMS software helps enterprises gain clear insight into who isworking for them, as well as where, why, when, and at which rates.
External workers are known by many names – contingent workers, consultants, contractors, gig workers, and more. There are two categories of external workers: contingent workers (temporary workers) and services procurement (outsourced and people-based services). These two groups typically comprise what is commonly referred to as the external workforce.
Services providers are companies that deliver people-based services to an enterprise – consultancies, IT outsourcers, marketing agencies, law firms, facilities management companies, call center operators, and accounting firms, to name a few. They are typically contracted to do project-based work through a statement of work (SOW.) Effectively managing this “invisible workforce” is vital to an organizations’ success.
Contingentworkers are individuals hired by a company to do role- or project-based workon its behalf, but not as traditional employees. They can be independent contractors, consultants, freelancers, temps, or other outsourced labor, such as gig workers. These workers can be contracted through suppliers or other talent pools, such as staffing agencies, freelance marketplaces, or a company’sHR or procurement department.
Amanaged services provider (MSP) is an outsourced third-party company that takes on the ongoing, day-to-day responsibilities, monitoring, and maintenance of a range of tasks and functions for another company – itscustomer. The MSP and the customer are typically bound by a contract with astandardized service-level agreement that defines the expectations andquality metrics of the delivered services. Common MSP functions include IT, marketing,HR, external labor, and supply chain.